The Bach Centre

The Bach Centre is an independent organisation set up by Dr Edward Bach in 1936 to make his system available to anybody who wants to use it. Our focus is on education, and on the registration of those practitioners who choose to work using the simple methods recommended by Dr Bach at the end of his life.

The house where we are based, Mount Vernon, is owned today by a Registered Charity set up by John Ramsell in 1989.

The day-to-day work of the Centre is carried out by two companies, Bach Centre Mount Vernon Ltd and Bach Visitor and Education Centre Ltd. Both are wholly owned by the Ramsell family. No other company or organisation owns or has any control over any part of the Centre or its activities.

The remedies

Bach remedies are associated with everyday emotions. Their use is based on the theory that people and animals that are in balance with their inner selves feel happier and healthier. The remedies are not a direct treatment for any condition that requires a medical, psychiatric or veterinary diagnosis.

From 1936 to 1993 the Centre manufactured and distributed its own range of remedies. In 1993 we sold the remedy-making business to an independent company.

The Bach Centre today makes no recommendation as to which brand(s) or product(s) people should choose. Statements on this site regarding individual remedies or products must be understood to apply to equivalent products and remedies from any maker.

The web sites

The Centre runs the following web sites:

  • www.bachcentre.com
  • www.bachcentre.com/de
  • www.bachcentre.com/fr
  • www.floresbach.com
  • www.bachcentre.it

All the information on these sites is provided in good faith and is based on Dr Bach's own teachings about the remedies.

All our sites have links to external sites run by individual practitioners, independent organisations, and others. We have no control over the content of external sites. A link to an external site should not be taken as an endorsement of any views, information, services or products that it offers.

The material on this site is protected by copyright legislation. Please ask for permission before re-using our material.

Privacy notice

The Bach Centre has always taken seriously its duty to protect the personal data it holds. We do not pass on personal data to third parties without specific permission and never sell information to other organisations.

Who holds your data

Bach Visitor and Education Centre (BVEC) has day to day responsibility for running The Bach Centre, including its education programmes (both at Mount Vernon and via approval of courses run by third parties), its Bach Foundation Register of Practitioners, the visitor centre at Mount Vernon and the online and real world shop. This is the part of the Centre that will hold any personal data that you provide to us.

Should you wish to contact us about the way we use your information you can call us on +44 (0)1491 834678 (Monday to Friday, 9.30am to 12.30pm, or contact us by email, or write to Stefan Ball, The Bach Centre, Mount Vernon, Bakers Lane, Sotwell, Oxon OX10 0PZ, UK.

What information do we collect and how do we use it?

Personal information is any information that can be used to identify you, such as name and address, telephone number, email address. The information we hold about you is information you give to us when you buy something online, subscribe to our services, fill in a form on the website, enrol on a course, sign up to an email newsletter or register with us either as a student, a supporter or a Practitioner.

We only use the information you provide in order to provide you with the service that you have asked for. We do not and never will sell your data to other organisations. We only provide your information to other people or organisations if that is necessary to provide you with information or a service that you have requested from us, or in the case of Registered Practitioners, where you have given us clear and express permission to do so.

The main legal basis for procesesing your information, whether you are a customer in the shop, a student on a course or registered with us, is legitimate interest, which means that using your data is necessary in order for us to provide the service you have asked us for, and for the carrying out of our aims. At all times we respect your privacy, your information rights and your expectations. You have the right to object to us collecting your information and to restrict the way we use it.

In the case of people who have signed up for our email newsletter, the legal basis we rely on is consent. Every newsletter we send out has instructions for unsubscribing from it. In the event that the auto-unsubscribe function is not working for you, you contact us by email, post or phone and we will remove you from the mailing list personally.

Keeping your information secure

We take the security of your personal information very seriously. We are a very small team and for most purposes there are only between one and five people who will ever see your personal data. Within the organisation, nobody is allowed to use or access your personal information unless they have a business reason to do so. If information needs to be taken outside our premises, we take extra precautions to keep it as safe as we can.

Only those who have been specifically trained are allowed to handle credit or debit card information. Credit and debit card details are used immediately and securely destroyed as soon as the payment has been processed.

When information is no longer required, it is archived safely or securely destroyed in accordance with the law.

Sharing your information

In the case of Registered Practitioners, where you have given us permission to share your data, we ensure that the people receiving your information uphold the same information security standards as we do. This is usually set out in a written agreement between us and the other party.

Our policy is not to share information on our customers, students, Registered Students and Registerd Supporters except when the law obliges us so to do.

Keeping your information

We only keep your information as long as we need to. Depending on the details, your information could be used and securely disposed of very quickly, or it may be necessary for us to keep your information for many years.

Your individual rights

Under the current data protection regulations, you have specific rights over how your personal information is used by others. These are:

  • The right to access: You have the right to access the personal information we hold about you. If you wish to see it, you can submit a request in writing to Stefan Ball at the address above who will respond within one month. Depending on the nature of your request, we may need to seek further clarification from you or gain confirmation of your identity before the information can be provided.
  • The right to rectification: If the information we hold about you contains errors, you have the right for it to be corrected. We have measures in place to keep our information updated, but if you notice anything wrong with the information we are using, please let us know and we will update it as soon as we can.
  • The right to erasure: You have the right to request we erase the information we hold about you from our records if you think it is no longer required. Where possible, we will always comply with a request for erasure, however in some cases it will not be possible to erase all information about you, because there may be legal or contractual reasons why we need to keep certain details. If any of your details cannot be erased, we will tell you and explain the reasons.
  • The right to restriction: If you think your personal information is being used for things it shouldn’t be, you have the right to request we stop using it that way. As with erasure, there may be legal or contractual obligations why we need to continue using information in particular ways.
  • The right to objection: You have the right to object to us collecting and using your information when it is being done on the basis of legitimate interests. All objections will be considered and complied with, unless there is a lawful exemption.

We will endeavour to inform you about your rights and uphold them at all times. If you believe we have infringed your rights, we encourage you to contact Stefan Ball at the address above who will work with you to resolve the matter in a way that satisfies both the law and you. If for any reason we are unable to resolve the matter between us, you can escalate your concerns to the Information Commissioner’s Office, who is the UK’s independent authority responsible for upholding rights in the public interest.

We will abide by any decision made by the ICO.

Changes to this notice

This notice is dated 17th July 2018. From time to time, we may need to change the contents in response to different ways of working, or new regulations. The date on the document you have will show you if you are referencing the most up to date version, as the latter can always be found on our web site www.bachcentre.com using the link at the bottom of the home page.